Patient Handoff & Financials Video Quiz Copy

Question 1 of 14

1. Question

The most common mistake made when first using Show Tell Ask is to show the patient the x-rays and ask them: “What do you see? “

True
False

Question 2 of 14

2. Question

What is an effective way to go over treatment options for one or more missing teeth?

(Check all that apply.)

Do Show Tell Ask on each treatment option including the option of doing nothing.
Show the patient a photo, video or model of each of the treatment options.
Do a before and after photo or work up demonstrating how the patient would look when done.
None of the above

Question 3 of 14

3. Question

What are the benefits when you go over all the treatment options and the patients say what option they want and why?

You have done informed consent.
The patient is more motivated to take action.
It saves you time.
It prevents the patient from being confused.
All of the above.

Question 4 of 14

4. Question

If the patient asks you what to do about a dental problem and you are not done going over your findings, you should stop what you are doing and tell them the solution before proceeding?

False
True

Question 5 of 14

5. Question

When showing the patient their x-rays, what is a fast and effective way to help them see the diagnosed condition?

Show them an example in your own mouth.
Use your hands to demonstrate what you are showing them.
Show them a healthy area to compare to the unhealthy area.
None of the above.

Question 6 of 14

6. Question

The treatment coordinator should be in the room when going over treatment options with a patient.

True
False

Question 7 of 14

7. Question

What are the benefits of the treatment coordinator being present when the dentist is going over the diagnostics and treatment? (Check all that apply.)

The treatment coordinator can hear what the patient needs and why.
The treatment coordinator knows the patients motivation for getting treatment.
The dentist will not be nervous when a financial question is asked.
The handoff from dentist to treatment coordinator is fast, easy and accurate.
None of the above

Question 8 of 14

8. Question

During a case presentation the more complex medical terms you use the more the patients understands their condition?

False
True

Question 9 of 14

9. Question

The biggest opportunity to increase your case acceptance by using Show Tell Ask is with what type of patient?

New patients
Existing patients
Patients who have been avoiding the dentist AND have a low dental IQ
Patients with a lot of money
None of the above

Question 10 of 14

10. Question

If a dentist is confident about presenting fees, and does not immediately give discounts and free service, what happens to the case acceptance rate?

It goes up
It goes down
It stays the same
None of the above

Question 11 of 14

11. Question

When presenting treatment fees, in what situation will the case acceptance rate go down, no matter who is presenting the fees?

When the hygienist presents the fees
If the person presenting the fees is nervous, apprehensive and offers discounts or free service
When the fees are presented in the operatory
None of the above

Question 12 of 14

12. Question

If the dentist or treatment coordinator presents the fee and the financial options, what should they do?

Offer them a paid in full discount
Offer them financing
Be quiet.
Tell the patient a story about a patient who got the treatment and how happy they were

Question 13 of 14

13. Question

patient when they are in the office is to say the following: “The doctor requires your out of pocket to reserve your time in his schedule.”

True
False

Question 14 of 14

14. Question

If a patient has a multiple phase treatment plan a logical way to go over the diagnostics is 1) Chief complaint 2) Periodontal health 3) Missing cracked infected teeth and then 4) cosmetics.

True
False

Patient Handoff & Financials Video Quiz Copy