Patient Handoff & Financials Video Quiz

The most common mistake made when first using Show Tell Ask is to show the patient the x-rays and ask them: “What do you see? “

The Show Tell Ask practice language guide gives you examples of what to Show, what to Tell and what to Ask for the most common dental diagnosed conditions.  You should never deviate from this script.

What is an effective way to go over treatment options for one or more missing teeth?

(Check all that apply.)

What are the benefits when you go over all the treatment options and the patients say what option they want and why?

If a patient has a multiple phase treatment plan a logical way to go over the diagnostics is 1) Chief complaint 2) Periodontal health 3) Missing cracked infected teeth and then 4) cosmetics.

If the patient asks you what to do about a dental problem and you are not done going over your findings, you should stop what you are doing and tell them the solution before proceeding?

When showing the patient their x-rays, what is a fast and effective way to help them see the diagnosed condition?

The treatment coordinator should be in the room when going over treatment options with a patient.

What are the benefits of the treatment coordinator being present when the dentist is going over the diagnostics and treatment?  (Check all that apply.)

During a case presentation the more complex medical terms you use the more the patients understands their condition?

The biggest opportunity to increase your case acceptance by using Show Tell Ask is with what type of patient?

If a dentist is confident about presenting fees, and does not immediately give discounts and free service, what happens to the case acceptance rate?

When presenting treatment fees, in what situation will the case acceptance rate go down, no matter who is presenting the fees?

If the dentist or treatment coordinator presents the fee and the financial options, what should they do?

patient when they are in the office is to say the following: “The doctor requires your out of pocket  to reserve your time in his schedule.”