New Patient Scheduling Mastery Video Quiz

Question 1 of 11

1. Question

What is something you should have by every phone used to schedule new patients?

A glass of water.
New Patient Scheduling Guide.
Sticky note pad.
All of the above.

Question 2 of 11

2. Question

What are the actual reasons you ask for the callers Name and Phone number?

To take control of the conversation
So you can use their name when talking to them.
In case you get disconnected.
All of the above.

Question 3 of 11

3. Question

When a patient calls and asks if you have Saturday hours and you do not, the first thing you should tell the patient NO?

True
False

Question 4 of 11

4. Question

What is the first thing do in this scenario? A patient calls in and asks: “Do you participate with Met-Life Insurance?” They have not given you their name and phone number. What do you do?

Ask if it is an HMO or PPO?
Ask them if they have their insurance card, get the insurance company phone number, and tell the patient you will call them back after you verify you participate.
Take control of the conversation by asking their name and phone number.
None of the above.

Question 5 of 11

5. Question

What is the most important question to get answered when scheduling a new patient?

When they want to come in?
Why they need a dental appointment?
If they have dental insurance?
Where they work?

Question 6 of 11

6. Question

What question will virtually eliminate last minute new patient cancellations and no shows?

Do you know where our office is located?
If for any reason you cannot make your appointment, do you promise to call me in advance so I can give your appointment to someone else who may be waiting?
When was the last time you were at the dentist office?
All of the above.

Question 7 of 11

7. Question

What should always be put in the new patient appointment notes?

The patients contact information.
The referral source or promotion type.
The reason for the dental appointment or their chief dental complaint.
All of the above.

Question 8 of 11

8. Question

Scheduling a new patient phone call should take you no longer than 3 minutes?

True
False

Question 9 of 11

9. Question

If a patient is insisting on knowing how much a specific procedure costs, what should you do?

Tell the procedure cost.
Ask them if another dentist has diagnosed them needed that procedure?
Find out if they have dental insurance you participate with?
Ask them who referred them to the office?

Question 10 of 11

10. Question

What should you do after you hang up with a new patient phone call that did not schedule an appointment? (Check all that apply.)

Mark down that a new patient called on your stat tally sheet.
Nothing, continue with what you were doing before the call.
Keep their new patient call in sheet to follow up with later to see if they got the help they needed.
None of the above.

Question 11 of 11

11. Question

What should you do if you try the new patient script and it is taking you longer than usual to schedule an appointment?

Quit and go back to what you were doing before.
Only do the parts of the script that you think are necessary.
Role play with another team member to improve your skills.
None of the above.

New Patient Scheduling Mastery Video Quiz