New Patient Scheduling Role Play & Q n A Video Quiz

Why is it important to get a name and phone number on the call-in form, even if they don’t schedule? (check all that apply)

When done with the phone call and after you have created a patient chart you should scan the call-in form into the patient chart?

If the patient asks if you take their insurance and you do not, you should offer them an appointment anyway.

What is the first question you can do after a patient asks you the cost of a particular procedure?

(Check all that apply.)

What is an effective way to ask if a patient has insurance, without making it sound like it is required for the appointment?