New Patient Scheduling

& Case Acceptance Workshop

Increase your case 
acceptance rate!

your case


Get more new patients and increase your case acceptance rate!

Do You Want More Confidence and Certainty To Close All Types of Treatment?


The New Patient Scheduling and Case Acceptance Workshop is for you if:

  • You struggle with case presentations and case acceptance
  • You know your case acceptance can be better
  • You want your front desk to do a better job scheduling patients and presenting treatment plans
  • You want your dentists and hygienists to all be on the same page with presenting treatment
  • You want a systematic team approach to case acceptance

Course Description

This two day workshop will cover detailed steps to improve your new patient scheduling and organize your case presentations to increase case acceptance. This is an effective team approach. The workshop is interactive with manuals, practice customize-able forms and role playing to improve implementation and results. The workshop will address the most important skills of new patient scheduling, covering proven tactics that raise new patient show rates. The course will educate you on the skills necessary to improve patient engagement, ultimately increasing treatment acceptance. A step by step process will be laid out, in detail, training the front desk and clinical team on how to improve patient relationships and thereby increasing practice revenue.

Course Objectives

  • Understand the exact numbers that positively influence increasing new patients and case acceptance, ultimately keeping your schedule productive.
  • Learn to implement a new patient experience that will increase case acceptance & generate more positive reviews.
  • Learn a new patient scheduling script that handles most common objections to dramatically increase your new patient show rate.
  • Learn effective methods of communication with patients to improve scheduling and show rate.
  • Participate in fun and effective role playing of problematic scheduling scenarios.
  • Learn how your team can do a pre-consultation interview that improves your diagnosing and treatment planning
    presentations from the patient's perspective.
  • How to avoid and fix the number one mistake dentists make when presenting treatment that kills acceptance.
  • Build your confidence in case presentations by applying a three step formula to increase patient engagement.
  • Learn how to bridge the gap between your diagnosis and the patient accepting the ideal treatment option.
  • How to present treatment options in a way that guarantees the patient is making the right choice.
  • Learn best practices on when, where and how to present treatment plans and patient financials.
  • Learn the simplicity of an effective patient hand-off from clinical to front desk.
  • Find out when and how the dentist can discuss fees with patients to increase case acceptance.
  • Learn how to handle and prevent the most common patient objections to accepting treatment.

Course Details


New Patient Scheduling and Case Acceptance Workshop

Date and Time

May 15th and 16th, 2020 - 9am to 5pm  



Who should attend?

Dentists, hygienists, assistants, & front desk team members.


Sterling, VA

CE Hours


AGD Subject Code:



$695 per attendee

For more Information:

Call (703) 665-1415 

Registration Policy: The number of registrations is limited for each course, and registration is accepted on a first come, first serve basis. Full tuition payment must accompany all registration forms. Upon receipt of the registration form and tuition fee, Case Acceptance Academy will send you written confirmation. Confirming registrants who are unable to attend the course can obtain a refund by notifying Case Acceptance Academy in writing no later than 14 days prior to the course date. Cancellations past that date will be subject to an additional penalty. Case Acceptance Academy reserves the right to cancel a course no later than 14 days prior to the course date. Please be aware that Case Acceptance Academy is not responsible for reimbursement of a non-refundable airline ticket or any other travel expenses in the event that a course is cancelled. Continuing education credits awarded in the United States for participation in the CE activity may not apply toward license renewal in all states, countries or provinces. It is the responsibility of each participant to verify the requirements of their state, country or province.

Reserve Your Seats

What are other Dentists saying?


I would recommend Case Acceptance Academy to any office that feels they have plateaued and need to shake up their staff… Any office that needs to take an introspective look at what they are doing wrong and ready to embrace a new technique that will improve numbers, literally improve the numbers of cases accepted and implement tracking software that creates a great visual for how we are performing daily and what you need to focus on.

Sonia Simmonds, DDS Orlando, Florida

Increase in Collections



Now, my front desk staff is trained and can handle existing and new patients. They can get them to arrive to the office! And I now have a certainty in getting patients to accept treatment which has resulted in a 2X increase of my weekly sales!

Garland Davis, DDS Laurel, Maryland

Increase in Collections


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