Increase your case acceptance rate!

Advanced Closing & Communication Skills Workshop


We teach practice's how to increase practice profitability and ensure patients get the highest standard of care

Do You Want More Confidence and Certainty To Close All Types of Treatments?


The Case Acceptance & New Patient Scheduling Workshop is for you if:

  • You struggle with case presentations and case acceptance
  • You know your case acceptance can be better
  • You want your front desk to do a better job scheduling patients and presenting treatment plans
  • You want your dentists and hygienists to all be on the same page with presenting treatment
  • You want a systematic team approach to case acceptance

Course Description

This two day workshop will cover detailed steps to improve your new patient scheduling and organize your case presentations to increase case acceptance. This workshop is an elective team approach to case presentations. The workshop is interactive with manuals, practice customized forms and role playing to increase implementation and results. The workshop will address the most important skills of new patient scheduling, and proven tactics that increase new patient show rate. The course will dive in deep to educating you on the skills necessary to improve patient engagement, ultimately increasing treatment acceptance. A step by step process will be laid out in detail training the front desk and clinical team how to improve patient relationships, increase case acceptance and grow the practice revenue.

Course Objectives

  • Understand the exact numbers that positively influence increasing new patents and case acceptance ultimately keeping your schedule productive
  • Learn to implement a new patient experience that will increase case acceptance & generate positive reviews
  • Participate in fun and effective role playing of problematic scheduling scenarios improving results on Monday
  • Learn how your team can do a pre-consultation interview that improves your diagnosing and treatment planning from the patient's perspective, not just the dentist's perspective
  • How to avoid and fix the number one mistake dentists make when presenting treatment that kills acceptance
  • Build your confidence in case presentations by applying a three step formula to increase patient engagement
  • Learn how to bridge the gap between your diagnosis and the patient accepting the ideal treatment option
  • How to present treatment options in a way that guarantees the patient is making the right choice
  • Learn best practices on when, where and how to present treatment plans and patient financials
  • Learn the simplicity an elective patient handoff from clinical to front desk
  • Find out when and how the dentist can discuss fees with patients to increase case acceptance
  • Learn how to handle and prevent the most common patient objections to accepting treatment

Course Details


Advanced Closing & Communication Skills Workshop


November 8th - 9th, 2019  9:30AM



Who Should Attend

Dentists, Hygienists, Assistants & Front Desk Team Members


Costa Mesa, CA

CE Hours



$695 Per Attendee

Reserve Your Seats

What are other Dentists saying?


I would recommend Case Acceptance Academy to any office that feels they have plateaued and need to shake up their staff… Any office that needs to take an introspective look at what they are doing wrong and ready to embrace a new technique that will improve numbers, literally improve the numbers of cases accepted and implement tracking software that creates a great visual for how we are performing daily and what you need to focus on.

Sonia Simmonds, DDS Orlando, Florida

Increase in Collections



My front desk staff is trained and can handle existing and new patients. They can get them to arrive to the office. I now have a certainty in getting patients to accept treatment resulting in 2X increase of my weekly sales.

Garland Davis, DDS Laurel, Maryland

Increase in Collections


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